Privacy information

Who we are

Newen Technology & Automation is based in Australia. You can contact us at contact@newentechsolutions.com. ABN 53 101 284 482.

What we collect

When you send an enquiry, we collect the name, email address, business name (optional), and message you provide. We also receive the IP address and basic technical details that our hosting and form providers record when a form is submitted.

If you email or call us, we keep the contact details and information you share so we can reply and follow up.

How we use your information

We use your information to respond to your enquiry, discuss and provide services, keep business records, and meet our legal obligations. We do not sell your information or add you to a marketing list without your consent.

Form provider

Our enquiry form is processed by Formspree, a third-party form service. Formspree receives your submission and forwards it to us by email. Formspree may process and store data outside Australia, including in the United States. You can read Formspree's privacy policy at formspree.io/legal/privacy-policy.

This website itself does not store the information you enter in the form.

Cookies and tracking

This website does not use advertising or analytics cookies. Our hosting provider may keep standard server logs, such as IP addresses and request times, for security and reliability. The form provider may process technical data as described in its privacy policy.

Sharing and disclosure

We share information only with the service providers that help us run this website and our business, such as our hosting, email, and form providers, or where the law requires it. We do not sell personal information.

Security and retention

We take reasonable steps to protect the information we hold. No method of transmission or storage is completely secure, so we cannot promise perfect security. We keep enquiry and customer information only for as long as we need it for the purposes above, or as required by law.

Access, correction, and complaints

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it where we do not need to keep it. Email contact@newentechsolutions.com to make a request.

If you are not satisfied with how we handle your information, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this page

We may update this page from time to time. The date at the top shows when it was last updated.