After implementing dozens of RPA projects, we’ve identified seven mistakes that derail automation initiatives:

1. Automating Broken Processes

Mistake: Automating inefficient processes without optimization.
Solution: Map and improve processes before automation.

2. Choosing Overly Complex First Projects

Mistake: Starting with complex, exception-heavy processes.
Solution: Begin with high-volume, rule-based processes for quick wins.

3. Insufficient Change Management

Mistake: Focusing only on technology while ignoring people.
Solution: Involve end-users early and communicate benefits clearly.

4. Neglecting Exception Handling

Mistake: Designing bots that break on edge cases.
Solution: Build robust error handling and human escalation workflows.

5. Lack of Governance

Mistake: Uncontrolled bot proliferation without standards.
Solution: Establish development standards, testing protocols, and documentation requirements.

6. Underestimating Maintenance

Mistake: Treating RPA as “”set and forget.””
Solution: Plan for ongoing monitoring, updates, and optimization.

7. Wrong Platform Choice

Mistake: Selecting tools based on popularity rather than fit.
Solution: Evaluate platforms against your specific requirements and technical capabilities.

Partner with experienced RPA providers like NeWeN to navigate these challenges and ensure successful automation from day one.